Look how old this is! I post at SearchCommander.com now, and this post was published 18 years 8 months 17 days ago. This industry changes FAST, so blindly following the advice here *may not* be a good idea! If you're at all unsure, feel free to hit me up on Twitter and ask.
One of our Portland web hosting customers got this on her home Qwest bill this past month.
The following transaction is billed on behalf of:
GLOBAL YP
GlobalYP GldBizPlnMoFee – $34.99 The Billing Resource Misc Charge and Credits
Since PDXTC is her web host, she called to see if I knew anything about them, which I did not – However, here’s what she found out by calling Qwest –
Qwest will remove the charge if asked. That’s it! Isn’t that nice of them? This should not even be legal, in my book.
Check your phone bill immediately, and call Qwest and tell them that you would appreciate no charges ever get added to your bill without your advanced knowledge and approval. what a ripoff!
This is the company – (http://www.globalyp.net/) that has somehow worked out this scam with Qwest. The phone number is a call center located in India.
.Net
1540 Market Street Suite 435
San Francisco, CA 94102
US and Canada:1.800.672.9588
Is this another good reason to dump Qwest forever and use Vonage instead?
I received this on a business phone bill. I wrote Qwest and asked them to remove the charge. They wrote back saying “regretfully we cannot answer questions about their portion of your Qwest bill. Please call your carrier directly at 1 888 296-8079 for prompt resolution of this matter.” I haven’t had a chance to do so yet, but in the meantime they charged me another 34.99 for a service I never ordered, AND had the audacity to charge interest on the 34.99 that I didn’t pay on the last bill.
Yes, that’s right! It will continue to charge interest on unpaid portions, and coul;d eventually disconnect your phone.
The company to be upset with is Qwest. They are billing, obviously getting a cut of the money, yet won’t answer questions?
That’s another reason why I use Vonage at home, with my Comcast internet service and have dumped Qwest for good.
Unfortunately, businesses might be stuck with Qwest DSL or phone lines.
After Qwest removes the charge, watch for it to keep coming back…
It is really unfortunate there are people like you guys talking, when it is painfully obvious you are not aware LEC’s like Qwest are REQUIRED to bill for these long distance providers.. You see, companys like GlobalYp use LD carriers or billing groups to do the billing, I would suspect that the billing companys are recieving some cut of monies charged. Qwest will not turn your service off for non-telecommunication bills un-paid. I agree it is a pain to call month after month. But persistance is important once it starts to prevent future billing. I would also suggest that any of you business owners out there to educate all of your employees to be careful to never never never verify ANYTHING over the found when someone calls them.
Okay John, let me get this straight…
You say that it’s “really unfortunate there are people like you guys talking”. Huh?
What’s unfortunate about me alerting people that they may be paying for unwanted services?
If you’re pointing out that someone may have agreed to this over the phone, I can’t fault your logic there, but to suggest that it’s unfortunate that we’re discussing it is absurd. Are you, a majority stockholder or employee of GlobalYP or something?
And OF COURSE Qwest is getting a piece of the action. Why else would they do it?
While we’re on the subject…
Who is it that REQUIRES Qwest to bill for someone’s online yellow page ad? For that matter, what even gives them the RIGHT to bill for something like this? We’re not talking about long distance here.
Is it the State or Federal government? The FCC? Who does the small business owner complain to? They can’t be expected to call Qwest every month!
Youre right i just ordered phone/internet service…i havent even made a call from the phone and ive barely used the computer, and my phone bill just came to $135, i called and asked them why its so high (keep in mind i reviewed the bill carefully and none of the sums add up to the total. the most it adds up to is like $85) the rep. tells me oh well those ave been service fees, and taxes…but i promise next month this wont happen again! WTF…QWEST is hands down the worst phone company, they comeup with these ridiculous numbers and then when you feel suspicious they calle it SERVICE FEES/TAXES! to cover up! QWST SUX! NEVER AGAIN WILL I ORDER THEIR SERVICE>…Stay on the lookout for
Thank you for this information… It confirmed what I already suspected; that these calls we’ve received are a scam.
Each time I’ve asked them some questions about what it is they are actually providing and such.
They claim that they are simply updating our existing record in their directory, yet when I asked her to give me the website so I could look for myself, I did not find any entry for us there.
I’m going to demand they remove us from their list to call on.
ATT is a partner to this scam. The include it in their billing, with their logo. Time we all join in a class action suit to get these thieves out of business. I intend to file action on my own for $50,000,000.00 to get them out of business. But the culprits are not the scammers.The phone companies which hostes them throught innocent looking billings are the sources for the scam.
510-793-8600
Amos,
I hope you are sincere in your intentions.
So you will file a class action of
$50,000,000.
Will you pocket $49,000,000 and give the rest
to the people you are “protecting”?
Is that your intention?
Or are you different?
Tell us…. how will you distribute this $50,000,000?
How much will you charge for your “services”???
Tell us.
I think you are one of the honest folks. But can
you please reassure the readers?
If you are strictly pro-bono, I think that would be best,,,, yes???
Why not just call Amos and see for yourself?
I’ve seem quest and man they have caused people a tonne of issues
I tried to unbundle with qwest and it has been a total nightmare. In the meantime they are trying to scam me with the billing resource (collect calls) which is absured because I only use my land line for internet. To hell with qwest and all the other scammers. Check your bill each and every month you never know when it will strike!!
I was scammed as well. This is craziness. There was a charge from an AON company. Qwest removed the charge. I called the AON company to find out it was a huge scam and they also removed the charges (because I told them straight up I knew it was a scam). So I called Qwest back to ask they don’t allow any other third parties bill me through them and they said they have no control over it. In fact I asked them “so you want me to check my bill every month for scam charges?” and the guy told me yes. Can you believe that?
Unfortunately, yes, I CAN believe that, Natasha… Totally unacceptable and unfair if you ask me… that’s why I dumped Qwest a long time ago and now use Skype