How to call tech support
By: Scott Hendison   �   December 2001 -

updated November 2005

Setting up your new computer...
By: Scott Hendison   �   Originally Published: April 2002

With computer speeds at all time highs, and computer prices at all time lows, it won�t be long before you have a new computer with Windows XP.  Why spend $200, $300 or even more on an upgrade, when fast new machines with Windows XP and CD Rewritable drives are starting at under $600?

This article is intended to give you an overview of how to set up your new computer when you get it.  It can also be instructive on how to get �back to normal� after a fresh reinstallation of Windows.  Keep it for the future, or pass it along to your friend or neighbor who is probably buying a new PC as I write this.

Start by setting everything up without any printers, scanners, USB devices, or any other peripherals.  Just the monitor mouse keyboard and speakers.  Then, the first thing you want to do install your AV (Antivirus) software.   Over 25 new viruses appear each and every month.  The damage they inflict is getting worse and worse.  Do not take this lightly or you may be very sorry.

If the computer is brand new, it might already have AV software installed, but the virus �definitions� will definitely be out of date.These virus definitions need updating via the internet, so the next step, before doing anything else, is your internet connection.

You will need to know your ISP�s (Internet Service Provider) dialup access number, your username, and your password.  Get these from your old computer before you take it down, calling your ISP for help if you need to.  Once your internet account is working, be sure to update your Antivirus software BEFORE you check your e-mail.  Don�t risk getting a virus now, you�ve come this far!

Now, if you have Windows XP, you should create an XPRP, (Windows XP Restore Point) before going any further.  (Go to start � all programs � accessories � system tools � system restore).  Creating restore points in XP is a sure way to keep things working properly.  If anything goes wrong, you can get right back to where you were easily.  When I set up a new system, I sometimes will create restore points with each added device, printer, scanner, camera, multifunction machine etc.  until everything works.  This can only help you, and only takes a minute.  If all the equipment is brand new, then I don't bother.

Then, while you're on the internet, go to Start - All Programs - Windows Update.   Choose to "Scan for Updates".   On the left, you'll see the "Critical Updates" link, and that's where you want to go.  Yes, it might actually be critical.   Do 'em all unless you know for a fact that there's a reason you don't want one of them.   Read the descriptions if you want to, or install them blindly like most people, but get updated.  After all your Windows updates and reboots, create another XP Restore point just in case.

Next, set up your printer.  If it�s brand new, it�s probably a USB connection.  Usually, the software needs to be installed before you plug it in.  This is especially true with USB HP Printers.  If you have any trouble installing any hardware, you can go to the manufacturer�s website, since you have Internet Access, and go to their support area to see if there is a new version of their software (known as �drivers�) for your Windows XP.  Once you�re printing, create your XPRP if you want to be cautious.

Do the same thing for each device you want to install on your computer.  After you install each device, be sure to test it thoroughly, and install any of the software they came with too, that you�ll want to be using.  After you have each device working to your satisfaction, be sure to create your XPRP, so you can "undo" any negative changes that might unexpectedly occur with some older hardware you may own.

Finally, you�ll want to reinstall all of your software.  Some of your software won�t work in Windows XP correctly, but it will usually warn you of that fact upon beginning the installation process.  If that happens, then take some of the money you saved on your new computer, and head to the software store!

 

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Scott Hendison is the owner/operator of Portland Technology Consultants, providing businesses in Portland Oregon with computer consulting services. Those services include (East Side) Portland computer repair, Oregon web hosting & web design, search engine optimization, POS Point of Sale systems and  more to small businesses.

 

Scott is on the Board of Directors for the Oregon Computer Consultants Association,  and on the Board of Directors for Lents Little League. He is also on the Boards of both the Gateway Area Business Association and the Midway Business Association. He will not be joining any more Boards of Directors any time soon. He also an active member of the East Portland Chamber of Commerce, and the Parkrose Business Association.

 

This website is filled with nearly 100 other articles like this one. If you'd like to know more, please visit the main page at PortlandConsulting.com, or call him at 503.946.6881.

Please help keep these articles coming, by visiting my website, shopping online, and sharing this site with your friends, families, and business associates.

 
Free email tech-support is always available at [email protected].

 

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